Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your recurring subscription at any time directly from your billing dashboard or by emailing support@cartsentry.app.

Upon cancellation, your store monitoring will remain active until the end of your current paid billing period. After this date, your subscription will end and your card will never be charged again.

2. How to Request a Refund

To request a refund within your first 14 days, send an email to support@cartsentry.app with your registered email and the store URL you were monitoring.

We review and approve refund requests within 24 hours. Once processed through Lemon Squeezy, funds typically reflect in your account within 5 to 10 business days.

3. Renewal Charges

Subscriptions renew automatically at the end of each billing cycle unless cancelled beforehand. If you forgot to cancel before an automatic renewal and have not actively used the service during the new cycle, contact our support team within 48 hours for review.

4. Billing & Order Inquiries

All billing transactions and VAT invoices are managed by our Merchant of Record, Lemon Squeezy. Instant receipt lookups and subscription modifications can also be accessed via the receipt link emailed upon signup.